Shipping Policy

Aquatec Fitness (“we,” “us,” or “our”) operates the website https://aquatecfitness.com.au. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website for aqua bikes, pool treadmills, trampolines, and related aquatic fitness products.

1. Order Processing

Once your order is placed, we will send you an order confirmation email. Orders are usually processed within 1–3 business days, excluding weekends and public holidays.

During busy periods, promotional campaigns, or stock movement between locations, processing times may be slightly longer. If there is any delay with your order, we will contact you using the details provided at checkout.

2. Shipping Locations

We currently ship products within Australia. Delivery is available to most metro, regional, and selected remote areas.

For remote locations, islands, or difficult-access addresses, additional freight charges or longer delivery times may apply. If your address requires a special delivery arrangement, we will contact you before dispatch.

3. Shipping Costs

Shipping costs are calculated based on the product size, weight, delivery address, and freight requirements.

Some products may be eligible for standard shipping, while larger aquatic fitness equipment such as aqua bikes, pool treadmills, and trampolines may require specialist freight handling.

Final shipping charges will be displayed at checkout where available. If a custom freight quote is required, we will contact you directly with the shipping cost before your order is dispatched.

4. Delivery Timeframes

Estimated delivery times depend on your location and the courier or freight provider used.

As a general guide:

Metro areas: approximately 3–7 business days
Regional areas: approximately 5–10 business days
Remote areas: approximately 7–14 business days or longer

Delivery timeframes are estimates only and may be affected by courier delays, weather conditions, public holidays, stock availability, or other circumstances outside our control.

5. Order Tracking

Where tracking is available, you will receive a tracking number or delivery update once your order has been dispatched.

For large freight items, the carrier may contact you directly to arrange or confirm delivery details.

6. Large Item Delivery

Some Aquatec Fitness products are large, bulky, or require careful handling. These items may be delivered by freight carriers rather than standard postal services.

Please ensure that the delivery address is correct and accessible for freight delivery. If the carrier is unable to complete the delivery due to incorrect address details, restricted access, or missed delivery arrangements, additional charges may apply.

7. Delivery Address Responsibility

Customers are responsible for providing complete and accurate delivery information at checkout, including:

• Full name
  
• Business name, if applicable
  
• Street address
  
• Suburb, state, and postcode
  
• Phone number
  
• Email address

Aquatec Fitness is not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete shipping details provided by the customer.

8. Damaged or Missing Items

We take care to package and dispatch products safely. However, if your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible.

Please email us with:

Your order number
Photos of the damaged item or packaging
A brief explanation of the issue

We will review the matter and work with you to resolve it as quickly as possible.

9. Authority to Leave

Some carriers may offer an “Authority to Leave” option. If you choose this option, the parcel may be left unattended at your delivery address.

Aquatec Fitness is not responsible for loss, theft, or damage after an order has been delivered under an authority-to-leave instruction.

10. Delays Outside Our Control

While we aim to dispatch and deliver orders promptly, delays may occur due to circumstances beyond our control, including courier delays, weather events, supply chain disruptions, peak season demand, or public holidays.

We appreciate your patience and will assist where possible in following up with the delivery provider.

11. International Shipping

At this stage, Aquatec Fitness primarily ships within Australia. If you are located outside Australia and would like to enquire about international shipping, please contact us before placing an order.

International shipping may be subject to additional freight costs, customs duties, taxes, and import requirements, which are the responsibility of the customer.

12. Contact Us

If you have any questions about shipping, delivery timeframes, or freight options, please contact us:

Email: admin@aquatecfitness.com.au
Website: https://aquatecfitness.com.au