Return & Refunds

Aquatec Fitness (“we,” “us,” or “our”) operates the website https://aquatecfitness.com.au. This Refund Policy explains how refunds, returns, replacements, and repairs are handled for products purchased through our website, including aqua bikes, pool treadmills, trampolines, and related aquatic fitness equipment.

1. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a remedy if a product fails to meet a consumer guarantee, including where the product is faulty, unsafe, not as described, or not fit for its intended purpose.

Depending on the issue, the remedy may include a repair, replacement, refund, or other solution required by law.

Nothing in this Refund Policy limits or excludes your rights under the Australian Consumer Law.

2. Change of Mind Returns

Please choose carefully before placing your order. Aquatec Fitness does not generally offer refunds for change of mind, including where you:

Change your mind after purchase
Choose the wrong product
Find the product cheaper elsewhere
No longer need the product
Order the wrong size, model, or quantity

However, we may consider change-of-mind returns on a case-by-case basis. If approved, the product must be unused, in its original condition, and returned with all original packaging, accessories, manuals, and proof of purchase.

Return shipping costs for change-of-mind returns are the customer’s responsibility.

3. Faulty, Damaged, or Incorrect Products

If your product arrives faulty, damaged, incomplete, or incorrect, please contact us as soon as possible.

Please include:

Your order number
Your full name
Photos or videos of the issue
Photos of the packaging, if damaged in transit
A short explanation of the problem

Once we receive your request, we will assess the issue and provide the appropriate solution.

4. Assessment of Returned Products

Aquatec Fitness may need to inspect or assess the product before approving a refund, repair, or replacement.

Where required, we may ask you to return the product or provide additional photos, videos, or information to help us assess the issue.

If the product is found to have a major fault, you may be entitled to choose a refund, replacement, or repair in accordance with Australian Consumer Law.

If the issue is minor, we may offer a repair, replacement part, or another appropriate solution.

5. Products Not Eligible for Refund

A refund, repair, or replacement may not be available where:

The product was damaged due to misuse, neglect, incorrect installation, or failure to follow product instructions
The product has been modified or altered
Normal wear and tear has occurred
The customer simply changed their mind
The customer selected the wrong product or model
The issue was caused by improper storage, handling, or maintenance

This does not affect any rights you may have under Australian Consumer Law.

6. Return Shipping

If a product is confirmed to be faulty or incorrect due to our error, we will work with you to arrange a suitable return, replacement, repair, or refund.

For approved change-of-mind returns, the customer is responsible for return shipping costs. Original shipping or freight charges may not be refundable unless required by law.

Large items such as aqua bikes, pool treadmills, and trampolines may require specialist freight handling. Any return must be arranged carefully to prevent damage during transit.

7. Refund Processing

Once a refund is approved, it will be processed to the original payment method used at checkout.

Please allow reasonable processing time for the refund to appear in your account, depending on your bank, card provider, or payment platform.

Shipping, freight, or handling fees may not be refunded unless required by law or where the return is due to an error by Aquatec Fitness.

8. Exchanges and Replacement Parts

Where suitable, Aquatec Fitness may offer an exchange, replacement product, replacement part, or repair instead of a refund.

This may apply where the issue can be resolved quickly and reasonably, especially for spare parts or minor product faults.

9. Proof of Purchase

To process a refund, return, exchange, repair, or replacement request, we may require proof of purchase.

This may include:

Order confirmation email
Invoice or receipt
Payment confirmation
Customer name and order details

10. How to Request a Return or Refund

To request a return, refund, repair, or replacement, please contact us with your order number and clear details of the issue. This may include photos, videos, or any relevant information that helps us assess your request quickly.

11. Contact Us

If you have any questions about this Refund Policy or need help with your order, please contact us:

Email: admin@aquatecfitness.com.au
Website: https://aquatecfitness.com.au